Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard shipping timeframe for furniture orders?
Most in-stock items ship within 5-7 business days. Custom fabric orders or modular sofa configurations may take 2-4 weeks for delivery depending on your location.
Do you offer a trial period for your Sactionals and seats?
Yes, we offer a 60-day home trial. If you are not completely satisfied with your purchase, you can return it for a full refund, excluding any shipping fees.
Are the covers machine washable?
Most of our fabric covers are designed to be machine washable. We recommend washing them on a cold, gentle cycle and hanging them to air dry to maintain their fit and durability.
What kind of warranty comes with Loved by Lovesac products?
We stand by our quality with a lifetime warranty on all hard pieces (frames and springs) and a 3-year limited warranty on our fabric covers and inserts.
Do you provide financing options for large purchases?
We offer flexible financing through our partner providers, allowing you to pay for your home upgrades in monthly installments with 0% APR options available for qualified buyers.
Can I add more pieces to my modular sofa later?
Absolutely. Our modular design system ensures that any new pieces you purchase will seamlessly integrate with your existing setup, allowing your furniture to grow with your home.